Cressu
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Cressu
Cressu

Privacy Policy

At Cressu, privacy isn't just a policy—it's our core architecture. As an on-premise solution provider, we ensure your data stays where it belongs: with you.

Last Updated: January 2024

On-Prem Sovereignty

All processing happens within your infrastructure. We have no access to your operational environment.

No Data Phoning Home

Cressu does not transmit your private documents or ticket data back to our servers.

You Own the Keys

Encryption, access controls, and data residency are entirely managed by your IT team.

1. Introduction

Cressu ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and process information in relation to our website and our on-premise software solution.

2. Operational Data

Because Cressu is an on-premise solution, we do not have access to the data you process using our software. This includes:

  • Internal knowledge base documents.
  • Customer support tickets and resolution data.
  • Employee conversations with internal chatbots.
  • Operational workflows and logs.

All such data remains within your controlled environment and is never transmitted to Cressu servers.

3. Information Collected via Website

We collect limited information through our website (cressu.com) to provide our services and communicate with potential customers:

  • Contact Information: When you request a demo or contact us, we collect your name, email, and company details.
  • Usage Data: Like most websites, we use standard analytics to understand how visitors interact with our site. This may include IP addresses, browser types, and page views.

4. Support and Maintenance

If you request technical support, you may voluntarily share log files or screenshots with us. We use this information strictly to resolve your issue and delete it once the support ticket is closed, unless otherwise requested.

5. Your Rights

You have the right to access, correct, or delete any personal information we hold about you (primarily your contact details). To exercise these rights, please contact us at privacy@cressu.com.