Automation that fits inside your perimeter.
Enterprise-grade automation tools designed to integrate with your existing infrastructure and solve real operational challenges — without your data ever leaving the network.
Ticket support automation
Reduce Tier-1 workload by 40% or more. Cressu reads tickets, understands context from your knowledge base, and drafts safe, sourced responses.
- Automates Tier-1 ticket triage and response
- Faster first-response times and SLA adherence
- Safe escalation for complex or low-confidence issues
- Full audit trail of every automated action
Knowledge chatbots
Secure, internal chatbots grounded in your company’s own data. Give employees instant answers without exposing sensitive information to public cloud AI.
- Internal, employee-facing only
- Strictly knowledge-grounded — no hallucinations
- On-prem LLM deployment available
- Read-only or advisory modes for safety
Operational automation
Orchestrate repetitive workflows across IT, HR, and Operations. Connect disparate systems to handle approvals, onboarding, and data synchronization.
- Cross-system orchestration
- Approval flow automation
- Repetitive task handling
- Legacy system interface via APIs
Solutions, answered
How Cressu’s on-prem chatbots, ticket automation, and workflows actually work.
01What is an on-premise AI chatbot?
An on-premise AI chatbot runs inside your own infrastructure and grounds its answers in your private knowledge base. With Cressu, no conversation data or source documents ever leave your network.
02What is AI ticket deflection?
AI ticket deflection resolves Tier-1 support tickets automatically without a human agent. Cressu uses deterministic, knowledge-grounded resolution so every answer is auditable and repeatable.
03Can Cressu automate Tier-1 IT support tickets?
Yes. Cressu resolves common Tier-1 tickets automatically by reading your knowledge base and historical resolutions, then acting within confidence thresholds you define.
04What is an internal knowledge base chatbot?
An internal knowledge base chatbot answers employee questions from your private documents, wikis, and SOPs. Cressu deploys it on-prem so sensitive corporate knowledge stays inside your network.
05How does deterministic AI automation work?
Deterministic AI follows predefined rules and confidence thresholds before acting, so every resolution is reproducible and auditable. Unlike generative-only systems, it does not improvise answers.