Solutions by Cressu
Enterprise-grade automation tools designed to integrate with your existing infrastructure and solve real operational challenges.
FLAGSHIP OFFERING
Ticket Support Automation
Reduce Tier-1 workload by 40% or more. Cressu reads tickets, understands context from your knowledge base, and drafts safe responses.
Automates Tier-1 ticket triage and response
Faster first-response times (SLA adherence)
Safe escalation for complex issues
Full audit trail of all automated actions
Works with your systems:
BMC Helix, ServiceNow, Jira Service Management, and Custom Enterprise Platforms*
* Integration depends on available APIs and configuration.
Knowledge Chatbots
Secure, internal chatbots grounded in your company's data. Give employees instant answers without exposing sensitive data to public cloud AI.
- Internal use only (Employee facing)
- Strictly knowledge-grounded (No hallucinations)
- On-prem LLM deployment available
- Read-only or advisory modes for safety
Operational Automation
FUTURE READY
Orchestrate repetitive workflows across IT, HR, and Operations. Connect disparate systems to handle approvals, onboarding, and data synchronization.
- Cross-system orchestration
- Approval flow automation
- Repetitive task handling
- Legacy system interface (via APIs)